Shipping Info

United Kingdom | 5-8 Days
Worldwide | 7-10 Days

Please note that we require 1-3 business days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is 6-10 business days. Please consider any holidays that may impact delivery times.

At PilaNova, we celebrate the act of discovery. We work with trusted vendors to provide high-quality Pilates kits that empower you to stay active and fit. Some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, so all our shipping times are guidelines only, and specific delivery dates are not guaranteed.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the pre-ordered or back-ordered items as soon as they become available. If you ordered multiple items and receive only part of your order, rest assured that the remaining items will follow shortly.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit the link provided in your tracking email. If you are unsure of your Tracking ID, please refer back to your email. Please allow 2 to 4 business days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to ensure the shipping address entered is correct. We do our best to process and ship orders quickly, so there is only a small window to correct an incorrect shipping address.

Please contact us immediately at contact@pilanova.co.uk if you believe you have provided an incorrect shipping address.

Returns:
Please refer to our Return Policy for further information on how to make a return.