Privacy Policy
Last Updated: June 14, 2025
This privacy policy describes how Flexiresto SL (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on https://pilanova.co.uk/ (the “Site”) or communicate with us regarding the Site (collectively, the “Services”). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the services.
Changes to This Privacy Policy
We may update this privacy policy from time to time, particularly to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you submit to us directly through our Services may include:
- Contact Information: Including your name, address, phone number, and email.
- Order Information: Including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Including your username, password, security questions, and other information used for account security purposes.
- Customer Support Information: Including information you choose to include in your communications with us, for example, when you send a message through the Services.
Certain features of the Services may require you to provide us with specific information about yourself directly. You may choose not to provide this information, but it may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain From Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you requested.
Whenever you visit our Site, open or click on the emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, organizing shipping, facilitating returns and exchanges, and other account-related features.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or postal mail, and displaying advertisements for products or services.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for the security of your account credentials.
- Communication and Service Improvement: We use your personal information to provide customer support and improve our services.
Cookies
We use cookies on our Site. For specific information about the cookies we use to power our store with Shopify, visit Shopify's cookie policy. You can manage your browser settings to delete or reject cookies, but doing so may affect your experience and the functionality of the Services.
How We Disclose Personal Information
We may disclose your personal information to third parties for various reasons, including but not limited to:
- Service Providers: Who assist us in providing the Services (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- Business and Marketing Partners: For advertising purposes, and in line with their privacy policies.
- Legal and Safety: To comply with legal obligations, enforce terms of service, or protect our rights.
International Users
We may transfer, store, and process your personal information outside your country of residence. For transfers outside Europe, we rely on recognized transfer mechanisms like the European Commission's standard contractual clauses.
Contact Us
If you have any questions about our privacy practices, please contact us:
Flexiresto SL
Registration Number: ESB67411744
Phone: +1 (505) 303 1233
Email: contact@pilanova.co.uk
Address: Via Laietana 36, 4-1, 08003, Barcelona
Monday - Friday: 9:00 AM - 5:00 PM CET.